Here are a few pointers on the process it takes to submit warranty claims.

Step 1 – Diagnostics – The vehicle must go through a thorough diagnostics, where photos and videos are documented in order to start a claim. A technician will be assigned. All Appointments are scheduled for Drop Off ONLY

Step 2 – Repair Orders – Once diagnostics are performed and documented one of our trained service advisors begins to generate the RO (Repair Order), which includes the Prices, Labor Times, and Availability of Parts by parts sourcing, which is performed prior to beginning a claim to their warranty company.

Step 3 – Claim Process – The advisor contacts the Warranty Company and we upload photos and estimates directly to them. Each warranty will then determine if an inspector needs to be sent out or not (Which can delay a repair service)

Step 4 – Authorization – Once a claim is authorized, an advisor will notify the customer of what was approved and what was not approved and go over additional services if needed as well as the out-of-pocket expense if any. The shop and warranty then parts source parts, and parts get ordered. At this stage, a customer has the right to inquire about a rental car to their Warranty Company. (We at the Shop do not handle Rental Cars or Approvals – all are subject to the warranty company’s decision)

Step 5 – Repair Process – Once all parts are in a technician is then assigned again to begin repairs, and a road test is usually performed right after

Step 6 – Pick Up – An advisor will call the customer to arrange the pick up of their newly serviced vehicle. All Repairs come with a Peace of Mind 12-month 12,000-mile Mile Warranty. Used parts are subject to change.

To begin your claim – Call us to make an appointment 

(718) 550-4946