Privacy and Cookie Policy
Last Updated: 24-06-2026
Blue Star Brothers Enterprise Inc. (“Blue Star Brothers”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when visiting bluestarbrothers.com and using our online services.
This Privacy and Cookie Policy explains what information we collect, how we use it, when we may share it, and your choices regarding your information.
1. Information We Collect
We may collect information directly from you, automatically through your use of our website, and from third-party service providers.
Personal Information
• First and last name
• Email address
• Telephone number
• Physical address
Vehicle and Insurance Information
When submitted through our online forms, we may collect:
• Vehicle Identification Number (VIN)
• License plate number
• Vehicle year, make, and model
• Insurance company information
• Claim numbers
• Policy numbers
• Accident details
• Damage descriptions
• Supporting photographs and documentation
• Other information, documents, or materials voluntarily submitted by you in connection with insurance claims, repair requests, warranty claims, or related services
Technical and Usage Information
We may automatically collect:
• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Referral sources
• Approximate geographic location derived from IP address
• Session and interaction data
Approximate location information may be used to display the nearest Blue Star Brothers location and improve service availability.
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2. How We Collect Information
We collect information through several methods.
Information You Provide
Information submitted through:
• Contact forms
• Appointment request forms
• Collision claim forms
• Warranty claim forms
• Other online service forms
Third-Party Platforms
We may receive information through business management and customer service platforms integrated with our operations.
Automated Technologies
We may use cookies, pixels, analytics tools, session recording technologies, and similar technologies to understand website usage and improve our services.
Communications
We may collect information when you communicate with us through email, telephone, online forms, or other communication channels.
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3. How We Use Information
We may use collected information to:
• Schedule appointments
• Prepare estimates
• Process collision and warranty claims
• Coordinate repairs with insurance providers
• Arrange towing or related services
• Respond to customer inquiries
• Improve website functionality and user experience
• Analyze website performance
• Measure marketing effectiveness
• Deliver relevant advertising and promotional communications
• Comply with legal obligations
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4. Sharing of Information
We do not sell personal information in exchange for monetary compensation.
We may share information with trusted third parties when necessary to operate our business and provide requested services.
Insurance Providers
We may share claim-related and vehicle-related information with insurance companies and claims administrators when necessary to process repairs, estimates, approvals, and payments.
Business Service Providers
We may share information with vendors and service providers that assist with:
• Website operation
• Customer communications
• Appointment scheduling
• Shop management
• Data hosting
• Business administration
Marketing and Analytics Providers
We may use third-party analytics and advertising technologies, including services such as:
• Google Analytics
• Google Advertising Services
• Meta Pixel
• Microsoft Clarity
These services may collect information regarding website usage, interactions, advertising effectiveness, and user behavior.
Communication Services
We may use third-party call tracking, call routing, communication management, and customer service platforms to measure advertising effectiveness, improve customer support, and manage business communications.
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5. Cookie Policy
Our website uses cookies and similar technologies to support functionality, analyze traffic, and improve user experience.
Types of Cookies We Use
Strictly Necessary Cookies
Required for website operation, security, form submissions, and core functionality.
Performance and Analytics Cookies
Used to understand website traffic, visitor behavior, and website performance.
Marketing and Advertising Cookies
Used to measure advertising performance, create audiences, and deliver more relevant advertising.
Functional Cookies
Support enhanced website features, notifications, embedded content, reviews, and other optional functionality.
Managing Cookie Preferences
You may choose whether to accept certain categories of non-essential cookies through our Cookie Consent Banner when available.
You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
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6. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
We retain information only as long as reasonably necessary to fulfill the purposes described in this Policy or as otherwise required by law.
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7. Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
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8. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time.
Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
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9. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights regarding the personal information we collect about you, including rights to request access, correction, or deletion of certain information.
To submit a privacy-related request or ask questions about this Policy, please contact us.
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10. Contact Information
Blue Star Brothers Enterprise Inc.
384 McGuinness Blvd
Brooklyn, NY 11222-1202
Email: info@bluestarbrothers.com
Phone: (718) 550-4946